Universal Services

Case Study - Emma

Emma is a 13 year old girl. Her father is in jail and she lives with her grandmother. Emma accesses our Universal provision via our youth clubs and has been coming for about a year. We asked Emma if she would like to become a volunteer and she is now involved with our Community Space Challenge environmental project aimed at improving the local area and enabling young people to give back to the community and mix with local residents of all ages. Emma also helps out at our youth club by taking registers, running the tuck shop and organising pool competitions. We have discovered that Emma has issues with alcohol, anger management, has been excluded from school and is known to associate with gang members. She has recently been referred onto our Triple R Mentoring Programme.

“It means a lot to me because we are like a happy family and I get myself in a lot of trouble sometimes, and they help me through it” Emma

Case Study - Andy

Andy is a 15 year old boy who started coming to our youth club with a friend as he was bored hanging about on the streets and was getting into trouble. Andy is now volunteering with us on our Community Space Challenge project.

“It keeps me out of trouble, I engage with other young people and it gives me good experience of working with young people.” Andy